Shipping Policy

DELIVERY & RATES

• All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed.
• Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use GD Express as our standard delivery courier. Delivery usually takes between 3 to 7 business days for West Malaysia and 10 to 14 business days for East Malaysia.
• Our standard delivery charges per order are as follows:
  • For West Malaysia, delivery charge is RM10.00.
  • For East Malaysia, delivery charge is RM18.00.
  • Orders of RM300.00 and above (after deducting discount voucher if applicable) are entitled to free delivery within Malaysia.
• Orders are dispatched for delivery between 9.00am – 5.00pm from Monday to Friday.
• We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.
• In the event that we fail to deliver to you at the delivery address provided by you, we will make a subsequent (2nd) attempt at the specified delivery address. You will receive a “Sorry Card” at the 2nd attempt and if GD Express does not receive any feedback from you, we regret to inform you that your package will be returned to Millabel.

CHANGE OF DELIVERY ADDRESS

• It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organise the delivery of your parcel in the most suitable way for you, by contacting the courier company.

PROOF OF DELIVERY

• Our courier service may request for a signature from the intended recipient of the items purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient’s address, and obtain a signature from the receptionist as a proof of delivery.