Refund Policy

REFUND/EXCHANGE POLICY

• We do not offer refunds or returns, but we are happy to replace any defective products. All sales and subscriptions are final.
• No refund on not suitable, not match, change mind situation.
• Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
• Please note, we do not offer exchanges, unless the goods are faulty, or wrong items are delivered. If you need a different products you will need to place a new order.

REPORT A PURCHASE PROBLEM

• If you receive an open or a tampered package, please do not accept it. Please report to my.millabel@gmail.com within 5 days from the date you receive the product with 4 images of the package and we will attend to your report.
• If you find that the items you have ordered are damaged upon delivery, please report to my.millabel@gmail.com within 5 days from the date you receive the product with supporting evidence (4 images) and receipt number. Any reimbursement is subject to our discretion.
• If in the event that any product is missing from your order, please report to our Customer Service team at my.millabel@gmail.com within 5 days from the date you receive the product and we will attend to your report.
• While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.