Online Purchase Policy

ONLINE PURCHASE

• Orders placed and received on business days (Monday to Friday, excluding public holidays) are processed on the same day in the order in which they are received. Orders placed after 1.00PM would be considered as next day purchase for courier purposes. Orders placed and received on weekends (Saturday or Sunday) will be processed the next business day.
• Millabel will send you a confirmation email for your order after your payment is verified and authorized by the Bank and we have accepted your order. The confirmation email will contain your order details including customer details, product description and delivery address. If you do not receive the order confirmation email within 3 business days, please check your order summary in “My Account” or your email junk folder. Alternatively, you may also contact our Customer Service team at
  my.millabel@gmail.com.
• Online promotions are only applicable for online purchases. Promotions and gifts may vary from in-store promotions.
• You may only purchase our products from and enter into transactions on our Website if you are 18 years old and above.

OUT OF STOCK ITEMS

• We strive to deliver your order within the delivery time stipulated. However please note that in the event of stock unavailability of items ordered, we may need to source from other stock locations. We will inform you within 2-3 business days and we seek your kind understanding in the delay of the shipment pertaining to stock availability. We do not accept back orders.
• If you have any questions on items that are not available online, please contact our Customer Service team at
  my.millabel@gmail.com

PRICING

• Product prices listed on Millabel website are subject to change without advanced notice. Prices sold online may be vary from store.

CANCELLATION OF ORDER

• We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.

INTERNATIONAL CUSTOMERS

We ship to your country! Please contact us our Customer Service team at my.millabel@gmail.com, or via facebook (https://www.facebook.com/millabelmalaysia/) or whatsapp (+606 2882128) to get more information on shipping to your country.

• Most international shipments will incur additional fees in the form of duties and taxes. These fees are your responsibility, and are related to the country with which you are importing. These charges are in addition to the shipping cost, and are not able to be estimated/calculated by Millabel. Longer delivery time is to be expected when we ship abroad.
• International shipping costs will depend on the destination country. The majority of our products are shipped via GD Express, although we use other couriers for certain regions.