Return Policy

RETURN & REPLACE POLICY

• At Millabel, we stand behind our services, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase from our website millabel.my.
• Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below.
• We only accept returns and replaces of product if you receive a damaged or wrong product. You should contact my.millabel@gmail.com or whatsapp (+606 2882128) for review before returning the goods to us.

Please follow the steps below for returns:

• Contact us via email my.millabel@gmail.com or whatsapp (+606 2882128) for verification within 5 days from the date you receive the product with 4 images of the products and we will attend to your report. Any lateness will not be entertained.
• Once we have verified the damaged or wrong product, pack your product(s) in sturdy packaging, for instance, the Millabel shipping box which the product(s) came in, we will arrange our courier service to pick the item up within 7 days from the date we approve your report.

Products can be returned to the following address:
Attn to: Millabel
485, Plaza Melaka, Jalan Hang Tuah, 75300 Melaka.
Tel: 06-288 2128

• We will process your replace request as soon as we receive your parcel. We expect to ship out the replaced product(s) within 14 days from the date we received your parcel. 
• All courier charges related to replace request will be borne by Millabel and customers will not be asked for extra shipping fees.
• In all cases, the items returned must be in their original condition, UNOPENED, UNUSED with all the tags and the original packaging. The goods will be inspected once received.
• If you buy Millabel products from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot offer you our refund or otherwise assist you with any problems that you may encounter.
• Millabel reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
• Return and replace requests for online purchases cannot be fulfilled in our physical Millabel Stores nor our authorized dealers.
• If you have any questions on our return & replace policy, please contact our Customer Service team at my.millabel@gmail.com and it would be our pleasure to assist you.